Frequently Asked Questions

You can be sure of:

Our most frequent questions and answers

All of your files will be editable in the future with a Word program. Our resume formats are linear, contemporary and clean and user-friendly. And if you’re not sure how to edit them, ask us!

You get unlimited edits within 14 days of receiving of your documents.

We have a 2-5 business day assurance, and for expedited purchases, you will receive your final documents within the 24 and 48 hour windows.

We turn our edits around in 24 hours and prioritise these to make sure that the changes you need are completed promptly and within the timeframe.

Our resumes are ATS tested, and your cover letter and selection criteria documents are absolutely guaranteed to meet the standard, state/federal requirements, word limit, language and structuring. 

Our 14 day editing period on the draft is there just for this, as well. If the first draft doesn’t fit you, there are unlimited rounds of edits to make sure that it does.

Your resume writer will be an experienced professional with an excellent understanding of the approach required for your application. We also have an internal quality assurance process and a dedicated objective editor that reviews anything that goes out to you. 

Our 14 day editing process is there to make sure the content reflects you. This is not capped at any number of edits.

Probably not! That’s assuming your order is similar to the last one. We take into account the previous information we have from you and the time that this saves in your next order.

We can make a video just for you on how to edit your documents. Or, just give us a call and we can step you through it.

Our designs are linear, clean and intuitive. They’re designed to be easy to update and edit.