We do the writing. You answer the questions.
We don't make you fill in long online forms. We don't ask you to draft your own bullet points "for us to refine." A senior writer runs a one-hour information call with you, asks the questions that matter, and then writes the document. Most clients are sent their first drafts within three business days of payment.
No forms. No homework. We ask the questions; you answer them.
Most resume writing services use online intake forms — long PDF questionnaires, lengthy email back-and-forth, "fill in your achievements in this template." We don't, because forms produce flat content. The kind of accomplishments that make a candidate stand out almost never emerge from a form. They come out in conversation, when a skilled interviewer follows up, reframes, and pushes for the specifics that matter.
What we ask you
- What does your week-to-week role actually look like — beyond the position description?
- What's the most consequential decision you've been responsible for in the last two years?
- Tell me about a project that didn't go as planned. How did you handle it?
- Who do you report to, and what does that working relationship look like?
- What's the work you'd most like to be doing more of? Less of?
- Where do you see yourself two years from now? Five years?
- What kind of organisation suits how you work best?
What you bring
Whatever you have. We'll work with what you can provide and ask follow-up questions for anything that's missing.
For resumes
- Existing resume (if you have one)
- Current contact details
- Latest work history with dates and locations
For cover letters
- Existing cover letter (if applicable)
- Your resume
- The position description
For selection criteria
- Your resume and cover letter
- The position description AND the selection criteria
- Any existing draft answers
From quote request to landed role.
Most engagements run from quote request to delivered drafts in five business days, with revisions completing inside three weeks. Here's exactly what happens, day by day.
You request a quote.
Use our quote form to submit your details, or call us on 1300 272 477. Most quotes come back within two hours during business hours. We'll usually need to see some documents — your existing resume, the job ad, the position description — to confirm the quote.
We send you our pre-call resources.
Once you accept the quote and book the one-hour information call, we send you our 25-page Get Job Ready guide — practical tools, current job market commentary, and the questions we'll be asking on the call so you can think about your answers in advance. We also link you to our bespoke career quiz.
One-hour verbal information call.
This is the part of our process that no other resume writer offers. A senior writer — Jacquie or Marc — runs a 60-minute call with you via Microsoft Teams, phone, or in person. We don't send you forms to fill in. We ask you the questions, listen to your answers, follow up on anything that needs more depth, and capture everything we need to write the document.
Why it works: most people can't write about themselves well — that's exactly why they hire us. A form-based intake produces flat, generic content because it's hard to draw out the specific accomplishments that make a candidate stand out. A verbal call lets us probe, reframe, and pull out the substance. As an unintended bonus, it's also great practice for behavioural interview questions.
Payment, and drafting begins.
After the information call, we send you an invoice. Bank transfer or credit card. We receive instant notification of payment, which means we can start drafting your documents immediately.
Drafts delivered.
Three business days from payment, your drafts arrive by email in editable Word and PDF formats. We also send you our 20-page Managing Your Documents and Your Next Career Steps guide, which covers why we made the structural decisions we did, how to update the documents going forward, and practical advice for managing a digital job hunt.
Unlimited revisions, 14-day window.
You have 14 days to come back with feedback. As many rounds as the document needs — there's no edit cap and no extra fees. The same senior writer who produced the document handles every revision, so there's no version drift, no lost context, no "let me check with the writer" delays.
Engagement complete. 90-day guarantee window opens.
Once your final documents are signed off, the engagement is complete and our 90-day employment guarantee starts. Almost all our clients are employed faster than 90 days (with the exception of government applications, which run on their own evaluation timelines). If you aren't getting interview traction, we'll rewrite the documents at no charge.
You land the role. Tell us about it.
It's our favourite part of the whole process. Stay in touch through your job hunt — we want to know how it's going. The team genuinely celebrates every offer that lands.
Beyond the documents themselves.
Every TRW engagement includes more than just the requested documents. Two professionally produced guides come with every engagement, plus a bespoke career quiz, a senior writer's full attention for the duration, and post-delivery support that doesn't end the moment we hit send.
Your documents
Resume, cover letter, LinkedIn profile, selection criteria responses — whatever you've engaged us to produce. Editable Word and PDF formats, delivered by email within three business days of payment.
Get Job Ready guide 25 pages
Sent before your information call. Practical tools, current job market commentary, the questions we'll be asking you so you can think about your answers, and reference material on what makes a strong application in the current Australian market.
Managing Your Documents 20 pages
Sent with your final drafts. Why we made the decisions we did, how to update the documents going forward without breaking them, plus practical advice for managing a digital job hunt — applying, tracking, following up, networking.
Bespoke career quiz
A short pre-call exercise designed to draw out your career priorities, working preferences, and sector fit. Helps us tailor the information call to what actually matters for you, rather than running a generic intake.
A senior writer's attention
For the duration of your engagement, you have one senior writer — Jacquie or Marc — who knows your career, your voice, and what you're trying to achieve. No handoffs, no junior writers, no transferred files. The same human throughout.
90-day guarantee
Most clients are interviewing within four to six weeks. If you aren't getting traction within 90 days of receiving your final documents, we'll rewrite them at no charge. Government applications run on their own evaluation timelines and are excluded from the 90-day window — but everything else is covered.
What we lock in, in writing.
Every TRW engagement comes with four explicit commitments. These aren't aspirational positioning — they're how we run the business and what we'll be held to if anything ever goes wrong.
Drafts within three business days of payment.
Standard turnaround. We don't queue your engagement behind ten others — when you pay, drafting starts. 24-hour and 48-hour turnaround is available for an additional fee.
Unlimited revisions within 14 days.
No edit cap, no extra fees, no "two rounds and you're done." We work with you until the document is right. Same writer handles every revision — no version drift, no lost context.
Free rewrite if no employment outcome.
Almost all our clients are employed faster than 90 days. If yours isn't getting interview traction, we'll rewrite the documents at no charge. Government applications excluded (their evaluation timelines run separately).
One named senior writer, end-to-end.
The senior writer who runs your information call is the same person who writes the document, the same person who handles every revision, and the same person you contact if anything needs to change. No handoffs.
Process questions, answered.
Why don't you just send me a form to fill in?
Because forms produce flat content. Most people who hire a resume writer do so because they're not great at writing about themselves — that's exactly the moment when a form-based intake fails them. The accomplishments that make a candidate stand out almost never emerge in one-line form fields. They come out in a conversation, when a skilled interviewer follows up, reframes, and pushes for the specifics that matter. The verbal call is the part of our service we won't compromise on.
Can I just do this entirely by email?
In rare cases, yes — but it's not what we recommend. Without the verbal information call, we lose the ability to follow up, reframe questions when an answer is thin, and probe for the specifics that strengthen the writing. The end result is generally weaker. If you absolutely cannot make a one-hour call work, talk to us — we'll see what we can do, but we'll be honest about the trade-off.
How long does the whole engagement take?
Standard turnaround: three business days from payment to first drafts, with a 14-day unlimited-revisions window after that. Most engagements settle in two to three review rounds, so the typical end-to-end is three weeks from payment to final sign-off. Urgent turnaround (24 or 48 hours to first drafts) is available for an additional fee.
What if I need urgent turnaround?
We offer 24-hour and 48-hour expedited turnaround for an additional fee. Tell us the deadline up-front in your quote request — if we can deliver in your timeframe, we will, and we'll quote accordingly. If your deadline isn't realistic for the work involved, we'll be honest about that rather than overpromising.
How does payment work?
After your one-hour information call, we send you an invoice. Pay by bank transfer or credit card. We receive instant notification once payment lands, and drafting begins immediately. We don't ask for payment up-front before the call — we want you to be confident in our approach before committing.
What if I want changes after I receive the drafts?
You have 14 days from delivery for unlimited revisions. As many rounds as the document needs — no edit cap, no per-round fees. Mark up the Word document, send it back, and we'll iterate. Most engagements settle in two or three review rounds. The same senior writer handles every revision, so context never gets lost.
What if I don't get a job?
Our 90-day guarantee covers it: if you're not getting interview traction within 90 days of receiving your final documents, we'll rewrite them at no charge. Government applications are excluded (their evaluation timelines run separately and are outside our control), but everything else is covered. To be clear: this is a free-rewrite guarantee, not a money-back guarantee.
Do I get to choose who writes my resume?
Yes. After your initial enquiry, you can book a 15-minute discovery call directly with either Jacquie or Marc — whichever fits your situation best. Jacquie leads our executive, SES, and senior career-pivot work. Marc leads our APS, state government, and B2B engagements. If you're not sure who's the right fit, book with either — they'll redirect you if your needs sit better with the other.
Step one: book a 15-minute call.
Free, no obligation, with the senior writer who'd personally deliver your engagement. We'll talk through your situation, the documents you need, the timeline, and whether we're the right fit. No pressure to proceed; if we're not the right team for the job, we'll tell you that.